At SEO Visible Brain, we prioritize customer satisfaction and aim to provide a seamless experience with our services. Understanding our cancellation and refund policy ensures transparency and trust. Please read through the following details to know your rights and our obligations.
Cancellation Policy
1. Appointment Cancellations:
- Notice Period: Clients must cancel appointments at least 24 hours in advance to avoid a cancellation fee.
- How to Cancel: Cancellations can be made through our website, mobile app, or by contacting our customer service.
- Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment may incur a fee equivalent to 50% of the service cost.
2. Subscription Cancellations:
- Monthly Subscriptions: You can cancel your monthly subscription anytime through your account settings. The subscription will remain active until the end of the billing cycle.
- Annual Subscriptions: Annual subscriptions can be canceled at any time, but no partial refunds will be issued for the remaining months.
Refund Policy
1. Service Refunds:
- Eligibility: If you are not satisfied with the service provided, please contact our customer support within 7 days of your appointment.
- Process: Refund requests are evaluated on a case-by-case basis. Approved refunds will be processed within 5-10 business days.
2. Product Refunds:
- Return Period: Products can be returned within 30 days of purchase if they are in their original condition.
- Return Process: To initiate a return, please contact our customer service. You will be provided with a return authorization number and instructions.
- Refund Timeline: Once the returned product is received and inspected, refunds will be processed within 5-10 business days.
Important Notes
- Non-Refundable Items: Certain items, such as gift cards and downloadable software products, are non-refundable.
- Payment Method: Refunds will be issued to the original payment method used during the purchase.
- Processing Fees: In cases where a refund is issued, any processing fees incurred by payment gateways may be deducted from the refund amount.
Contact Us
If you have any questions or need further assistance regarding our cancellation and refund policy, please feel free to contact our customer support team:
- Email: [email protected]
- Phone: (+91) 6284360340
- Address: SCO 128-129, Sector 34A, Sector 34, Chandigarh, 160022
We appreciate your understanding and cooperation. Thank you for choosing SEO Visible Brain.